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FAQ ( Frequently Asked Questions )

1. What does it mean to shop “duty free” ?

Shopping duty free allows international travelers to conveniently purchase goods in a foreign country for personal use without having to pay some or all local duties and taxes in that country. Purchases may still be subject to duties and taxes at your final destination if they exceed your duty free allowance.


2. What documents will I need to show to shop duty free at the airport ?

Simply present your passport, order confirmation number (e-mail or print) and a valid boarding pass each time you make a purchase; to enjoy all the privileges of shopping duty free at any Flemingo Airport stores.


3. What duty free products are available for purchase ?

Flemingo stores offer the finest selection of Beauty & Fragrances, Wines & Spirits and Food & Gifts from the world’s leading luxury brands. To view a complete list of brands, please click on tab (category-wise), located at the top of the page.


4. Will I be able to transfer with all my duty free purchases ?

Travelers with at least one transit stop between their departure airport and their final destination are advised to make duty free purchases at their last transit port.

Transiting passengers are usually required to disembark with all their carry-on and personal items before being re-screened at a transit screening point and allowed to re-board their aircraft and continue on their journey. To ease this process, only carry Liquids, Aerosols and Gels (LAGs) in containers of 100 milliliters or less, packed in an approved Security Tamper-Evident Bag (STEB) along with proofs of purchase. Each traveler is limited to one bag and the maximum capacity of the bag cannot exceed 1 liter. Please speak with a member of our staff for the most up-to-date information.


General

1. How can I contact Flemingo Customer Care Team ?

You can find all of our customer service information by clicking on the "Contact Us" link located at the bottom left-hand corner of every page.


Log In

1. How do I login / sign out of my Flemingo account ?

If you wish to log in to your account, please select the "Login" option at the top of the homepage and enter your username and password when prompted. To sign out of your account, please select the "Logout" option at the top of the homepage.


Mailing List

1. How do I subscribe to Flemingo newsletters ?

Please add your email address to the newsletter sign-up form located at the bottom of the home page. This will lead you to a registration page where you can choose your preferences.


Password

1. What do I do if I’ve forgotten my password ?

To reset your password, please click on the Login tab to view “Forgot Password" at the end of the pop-up. Follow the instructions after clicking on the link.


Products

1. How do I search for a product ?

Simply type in your search query into the empty search field, located at the top right-hand corner of every page.


Purchases

1. Can I return items I purchased on sale ?

Items purchased on sale may be returned as long as they are accompanied by their original receipts.


Shopping

1. Can I buy from this website ?

You can reserve your order from the website and collect It from one of our duty free stores at the various international airports. Payment will have to be made at the duty free store upon order collection. We cannot collect money in advance via a payment gateway for duty free operations due to RBI regulations. Please make sure the location and terminal you select is correct as product availability and allowances may vary.

2. What brands does Flemingo carry ?

To view a complete list of brands, please click on product category (E.g. Liquor, Beauty) tab, located at the top of the page.

3. How can I check the store availability of an item I am interested in ?

Products featured on our site are available at the store location selected, but inventory changes regularly as our customers buy their preferred products at our stores.

4. Does Flemingo offer a personal shopping service at airport locations ?

Flemingo has personal shoppers to assist our airport customers.


Store Hours

1. What are the opening hours for Flemingo stores ?

We are open all round the clock.


Store Info

1. How can I contact the store ?

You can find all of our store information by clicking on the "Contact Us" link located at the bottom left-hand corner of every page.

2. Where can I find Flemingo Stores ?

Please visit our "Store Locator" section at the bottom of the page for more information.

3. Where can I find Flemingo Airport stores ?

Please visit our "Store Locator" section at the bottom of the page for more information.

4. How can I send a compliment to your staff?

We would love to hear your feedback. Please send us your comments through our "Feedback” tab on the right hand side of your page.

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